Returns, Exchanges & Refunds

At YORVENORA™, operated by Revolve Group, Inc., we want you to feel confident when shopping with us. If something is not quite right with your order, the information below explains how returns, exchanges, and eligible refunds are handled.

30-Day Return Period

Most eligible items may be returned within 30 days after delivery.

To qualify for a return, the product should generally:

  • Be unworn, unused, and in its original condition

  • Include original tags, accessories, and packaging where applicable

  • Show no signs of washing, alteration, damage, or excessive wear

  • Be accompanied by valid proof of purchase or an order confirmation

Items returned in a condition that prevents resale may be declined.

Starting a Return

Before sending anything back, please contact our customer care team:

Email: service@yorqeno.com

When contacting us, please include your order number and the reason for your return.

If your request is approved, we will provide the appropriate return instructions and, where applicable, a return shipping label or return destination.

Please do not send products back without prior authorization.
Unauthorized returns may not be identified or processed correctly.

Damaged, Defective or Incorrect Orders

We recommend checking your package as soon as it arrives.

If you receive an item that is:

  • Damaged during delivery

  • Defective

  • Incorrect in size, color, style, or quantity

  • Different from the item you ordered

please contact us as soon as possible.

To help us review the issue efficiently, we may ask for your order number, a brief explanation, and clear photographs of the item and packaging.

After review, we may offer an appropriate solution such as a replacement, refund, or other resolution.

Items That May Not Be Eligible for Return

For hygiene, personalization, or other practical reasons, certain products may be excluded from standard returns.

These may include:

  • Customized or personalized products

  • Gift cards

  • Final-sale merchandise

  • Certain promotional items

  • Items marked as non-returnable before purchase

  • Products that have been worn, washed, altered, or damaged after delivery

If you are unsure whether a specific item can be returned, please contact us before sending it back.

Exchanges

For faster service, exchanges are generally handled by returning the original item and placing a separate order for the preferred replacement.

This allows you to secure the desired size, color, or style without waiting for the original return to complete.

The returned item will be reviewed under the conditions described in this policy.

European Union Orders

Customers located in the European Union may have additional cancellation and withdrawal rights under applicable consumer protection laws.

Where required by law, eligible customers may generally cancel qualifying distance purchases within 14 days without providing a reason.

Returned items should remain in appropriate condition and include any original packaging, labels, or documentation reasonably necessary for processing.

Nothing in this policy is intended to limit consumer rights that cannot legally be waived.

Refund Processing

Once an authorized return reaches the designated return location, it will be inspected.

After the review is completed, we will notify you whether the refund has been approved.

For approved refunds:

  • Funds are generally returned to the original payment method

  • Please allow up to 10 business days after approval for processing

  • Your bank, card issuer, or payment provider may require additional time before the funds appear in your account

If more than 15 business days have passed since your refund was approved and the funds have not appeared, please contact us at:

service@yorqeno.com

Return Shipping

Return shipping instructions vary depending on the reason for the return and the destination.

If a return label is provided by us, please use that label exactly as instructed.

Customers should not send returns to a company office, warehouse, or any address found elsewhere unless that address has been specifically provided by our customer care team for the approved return.

This helps prevent lost or delayed packages.

Original Shipping Charges

Unless otherwise required by law or caused by an error on our part, original shipping charges may not be refundable.

If your order arrived damaged, defective, or incorrect, please contact us before arranging any return so we can determine the appropriate solution.

Questions About a Return?

Our customer care team is available to assist with return eligibility, refund status, damaged orders, or exchange questions.

YORVENORA™
Operated by Revolve Group, Inc.
Customer Support: service@yorqeno.com

We aim to keep the return process clear, reasonable, and straightforward so you can shop YORVENORA™ with greater confidence.