Shipping & Delivery Information

At YORVENORA™, operated by Revolve Group, Inc., we want your order to arrive as smoothly as your shopping experience begins.

From order confirmation to final delivery, each shipment is prepared with care and routed through an appropriate fulfillment location to help ensure reliable delivery to your destination.

How We Fulfill Your Order

Our homewear and loungewear collections may be dispatched from trusted production partners or regional fulfillment facilities depending on product availability and delivery destination.

This flexible fulfillment model helps us:

  • Keep popular styles available across more locations

  • Reduce unnecessary handling between facilities

  • Maintain accessible pricing across our collections

  • Prepare and route orders more efficiently

  • Limit excessive packaging whenever reasonably possible

Because different items may be stored at different locations, some orders may occasionally arrive in separate packages.

Order Preparation

Before your package leaves our facility, your order may go through confirmation, handling, and packaging checks.

Standard Processing

Please allow approximately 2–5 business days for order preparation.

Peak Shopping Periods

During major promotions, holiday seasons, or unusually high order volume, processing may take up to 6 business days.

Business days generally exclude weekends and public holidays.

Shipping Fee

A standard shipping charge of:

$6.99 per order

applies unless a different promotional shipping offer is displayed during checkout.

The final shipping charge will always be shown before your purchase is completed.

Estimated Transit Times

Once your order has been dispatched, approximate delivery times are:

United States
8–14 business days

Canada, United Kingdom & Australia
10–16 business days

Other International Destinations
14–21 business days

These delivery windows are estimates rather than guaranteed arrival dates.

Weather conditions, carrier delays, local holidays, customs inspections, or unusually high shipping volume may occasionally extend delivery times.

Order Tracking

Once tracking information becomes available, an email will be sent to the address used when placing your order.

Please keep in mind:

  • Tracking may take 1–3 business days to begin showing movement

  • A newly created tracking number may temporarily display limited information

  • Delayed tracking scans do not necessarily mean the parcel has stopped moving

  • International shipments may have longer gaps between tracking updates

We recommend allowing the carrier system time to refresh before contacting support about a newly issued tracking number.

International Shipping & Customs

Orders delivered internationally may be subject to local customs requirements.

Where applicable, shipments may be delivered under terms that require the recipient to pay:

  • Import duties

  • Local taxes

  • Customs processing charges

  • Other destination-country fees

These charges are determined by local authorities and are not included in the product price unless specifically stated at checkout.

YORVENORA™ cannot control customs fees or customs inspection times.

We recommend checking the import requirements in your destination country before placing an international order if you are unsure about possible charges.

Need to Change or Cancel an Order?

We begin preparing orders soon after they are received.

If you need to request a cancellation or correct shipping information, please contact us within 12 hours of purchase:

service@yorqeno.com

Please include your order number and the requested change.

We will make reasonable efforts to assist, but once an order has entered fulfillment or has been dispatched, changes or cancellations may no longer be possible.

Damaged Deliveries

Please inspect your package shortly after delivery.

If your order arrives visibly damaged, contact us within 72 hours of delivery and provide:

  • Your order number

  • A brief description of the problem

  • Clear photos of the product

  • Photos of the outer packaging, when relevant

Once the issue has been reviewed, we will determine the appropriate solution, which may include a replacement or other resolution.

Packages Confirmed Lost in Transit

If the shipping carrier officially confirms that your package has been lost during transportation, please contact our customer care team.

After verification, we will review the order and arrange an appropriate resolution, which may include a replacement shipment at no additional product cost.

Packages marked as successfully delivered by the carrier may require additional investigation before a replacement can be considered.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate shipping details during checkout.

If an order cannot be delivered because of:

  • An incorrect street address

  • Missing apartment or unit information

  • An invalid postal code

  • An incorrect recipient name

  • Refusal of delivery

additional shipping charges may apply if the package needs to be resent.

Please review your delivery information carefully before completing checkout.

Multiple-Package Deliveries

Depending on product availability and fulfillment location, items from the same order may occasionally ship separately.

If this happens, you may receive more than one tracking number.

There is no need to worry if one package arrives before another — the remaining shipment may still be in transit.

Questions About Your Delivery?

If you have questions about processing, tracking, international delivery, or an existing shipment, our customer care team is available to assist.

YORVENORA™
Operated by Revolve Group, Inc.
Customer Support: service@yorqeno.com

Thank you for shopping with YORVENORA™. We are committed to making every order feel simple, reliable, and thoughtfully handled from checkout to delivery.